It's not just what we say that's important, but also how and when we say it.

While our words may convey one message, our intonations, facial expressions, mannerisms, and timing may convey quite a different message.

If people around us don't seem to respond to what seems to us to be our reasonable statements, then it may be because of how or when we said what we did.

Sometimes we can express love and patience with words while actually conveying indifference, hostility, or impatience through our voice inflections, the glare in our eyes, and the tension in our body.  By like token, some of us with a rough exterior who profess indifference may express with our actions real tenderness and concern.